Mozaic Restaurant Gastronomique (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, make a reservation, dine with us, attend an event, or interact with our services in any way.

By using our website or providing your personal data, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

• Full name
• Email address
• Phone number
• Reservation details, including date, time, number of guests, and dietary requirements
• Event or private dining enquiries
• Payment details processed securely through third-party payment providers; we do not directly store your full card details
• Communication records through email, WhatsApp, social media, or website forms
• Marketing preferences where applicable

b. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referral source
• Cookies and similar tracking technologies
• Interaction with website links, advertisements, and reservation pages

c. Third-Party Data

We may receive information from third-party services including:

• Reservation platforms
• Payment processors
• Social media platforms
• Advertising platforms
• Analytics providers
• Email marketing and CRM platforms

2. How We Use Your Information

We may use your information to:

• Process and manage reservations
• Respond to dining, event, or private dining enquiries
• Communicate booking confirmations, updates, or changes
• Provide customer support
• Improve our website, services, and dining experience
• Understand website and campaign performance
• Measure advertising effectiveness
• Deliver relevant marketing communications where you have provided consent
• Manage internal business operations
• Comply with legal and regulatory requirements

3. Sharing Your Information

We only share your information where reasonably necessary to provide our services or operate our business.

a. Service Providers

This may include:

• Reservation platforms
• Payment gateways
• Website hosting providers
• Analytics services
• Advertising platforms
• Email marketing and CRM systems
• Other technology providers supporting our operations

These providers may only process information necessary to perform their respective services.

b. Legal Obligations

We may disclose personal information where required by applicable law, regulation, legal process, or governmental authority.

We do not sell or trade your personal information to third parties.

4. Data Storage & Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

These measures may include:

• Secure servers and technology providers
• Encrypted communication where applicable
• Restricted internal access
• Appropriate administrative and technical safeguards

However, no method of digital transmission or storage can be guaranteed to be completely secure.

5. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Reservation and operational requirements
• Guest communication and customer service
• Business analytics
• Marketing activities where consent remains valid
• Legal and regulatory obligations

You may request deletion of your personal data, subject to any legal obligations requiring us to retain certain information.

6. Cookies & Tracking Technologies

Mozaic Restaurant Gastronomique uses cookies and similar technologies to improve your browsing experience, understand website usage, and measure marketing performance.

These may include technologies used for:

• Website functionality
• Reservation services
• Google Analytics
• Meta Pixel
• Advertising measurement and attribution
• Website performance and optimization

Certain third-party platforms may place or access cookies according to their own privacy policies.

You can manage or disable cookies through your browser settings. Please note that some website features may not function as intended if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites or services, including reservation platforms, payment providers, social media platforms, partners, and media features.

Mozaic Restaurant Gastronomique is not responsible for the privacy practices, security, or content of external websites.

8. Your Rights

Subject to applicable law, you may request:

• Access to the personal information we hold about you
• Correction or updating of your information
• Deletion of your personal information
• Withdrawal of consent for marketing communications
• Information regarding how your personal data is being used

Requests may be sent to:

info@mozaic-bali.com

9. Children’s Privacy

Our dining services are intended for adults, and Mozaic Restaurant Gastronomique does not knowingly collect personal information from individuals under the applicable minimum age without appropriate authorization.

10. International Data Transfers

Some of our service providers may process or store information outside Indonesia.

Where personal information is transferred internationally, we take reasonable steps to ensure it is handled in accordance with applicable data protection requirements.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

Any updates will take effect when the revised Privacy Policy is published on this website.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Mozaic Restaurant Gastronomique
Email: info@mozaic-bali.com
Phone: +62 361 975 768
WhatsApp: +62 821 4723 5550

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